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FAQ

1. Q: How can I order.

    A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

    2.    Q: Why should I buy online?
    A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

    Traceability: You will have easy access to all of your previous orders any time you want.

    3.    Q: What information should I input when ordering?
    A: our online ordering system will ask for all the important information you should submit. If you have a Gift Card code, please remember to submit it.


    4.  Q: What payment methods can I use?
    A: You can use all the major credit cards.


    You are able to use Gift Cards as a payment method on our online shopping checkout process.  If you use a gift card code, remember that sometimes they cannot be combined with certain promotions. Please contact us at sales@elikia-africa-shop.com if you are unsure or need more information.


    5.    Q: What should I do if the payment is not accepted?
    A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact sales@elikia-africa-shop.com to notify us about the problem. We will try to manage the order manually.

    6. Q: How can I change delivery address?

    A: Sign into your account and go to “my account”. On “my account” you can change all your contact information.


    7.    Q: What are the delivery charges?

    A: Delivery charges are dependent on the shipment requirements. Please see our Delivery Policy page.

    8.    Q: Can I cancel my order?

    A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.
    Please contact sales@elikia-africa-shop.com

    9.    Q: Do you have the product in stock?
    A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

    10.    Q: How to contact customer service?
    A: If you have question regarding our online shop (ordering, account questions, technical questions), please contact sales@elikia-africa-shop.com

    11.    Q: Can I return a product?
    A: If you want to return a product, please contact sales@elikia-africa-shop.com

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